FAQ

You can visit our webshop by clicking in "Shop". Once you are on the page, you can browse through all differents products and select the one you would like to buy. After selecting the product, you need to add it to your shopping cart. by clicking on a button that says "Add to Cart". If you want to buy more than one product, you can add them to your cart the same way.

Once you have added all the products that you want to buy to your cart, you can proceed to checkout. Here, you will be asked to provide your personal details such as your name, address, and payment information. Make sure you fill in all the required fields correctly.

After you have provided all the necessary information, you can click on the "Place Order" button. This will submit your order to our store and you will receive a confirmation email from us with all the details of your order.

That's it! You have successfully made an order!

I LIVE OUTSIDE AMSTERDAM, CAN I PLACE AN ORDER AND GET IT DELIVERED?

Of course! Thanks to our logistic partner Trunkrs, we are able to deliver to every corner of the Netherlands and Flemish Belgium. 

WHEN IS MY ORDER GOING TO BE DELIVERED?

During the checkout, you will be requested to choose the delivery date for your order. We deliver in all NL from Tuesday till and included Friday 17-22:30 Pm. We also have extra Saturday delivery day ONLY in Amsterdam 14-20 Pm. Sundays & Mondays we are closed.

HOW DOES THE DELIVERY WORKS?

After you have placed your order, we will prepare it on the delivery date you have selected. In the morning, you will receive tracking information from our logistics partner, Trunkrs. You can view the status of your delivery, including estimated delivery dates. If you have any questions or concerns about the delivery process, please do not hesitate to ask. We are here to assist you in any way we can!

CAN I PICK UP MY ORDER?

Yes, you can pick up pick up your purchases directly from our production kitchen. Please note that you still have to place your order online before the pik up.

WHERE ARE YOU LOCATED?

Our address is Gyroscoopweg 10, 1042AB Amsterdam. We are located in Sloterdijk industrial area between Jumbo Distribution Center and TIP. If you have issues finding us, please send us an email or text message through our webchat or Instagram. We will then help you further.

CAN I VISIT YOUR LOCATION AND MAKE A PURCHASE IN PERSON?

Unfortunately we are not a shop where you can make purchases in person.

WHAT KIND OF PRODUCTS DO YOU OFFER?

Welcome to our online bakery! We specialize in Argentinian-style baked goods that have been adapted to European tastes. Our webshop offers a wide variety of pastries, empanadas, gifts, and more. Browse our selection and find your new favorite treat today!

IS THERE A MINIMUN ORDER VALUE?

There is a minimum order value of €30 for delivery. This excludes the shipping cost of €3.95 for The Netherlands and  €4.95 for Flemish Belgium. However, if your order is above €60, you will get free delivery. For pick-up orders, the minimum is €15.

PAYMENT METHOD

Our preferred payment method is Ideal. You can also pay with Visa, Mastercard, Apple Pay & American Express.

I DID NOT RECEIVE THE TRACKING INFORMATION OF MY ORDER, WHAT SHOULD I DO?

We are sorry to hear that you haven't received your tracking information yet. Have you checked your spam or junk folder in case the email was filtered there by mistake? If you still can't find it, you can contact us and we will help you futher!

I WOULD LIKE TO CHANGE THE SHIPPING ADDRESS OF MY ORDES, HOW CAN I DO IT?

Please contact us at info@amsterdambakingcompany.com and we will assist you! Please note that if your parcel has already been sorted, we may not be able to change the delivery address for same day delivery. If this does occur, please understand that we cannot be held responsible for any delays in delivery.

I HAVE GLUTEN INTOLERANCE, DO YOU SELL GLUTEN FREE PRODUCTS?

Unfortunately, we don't offer gluten-free products at the moment. Our pastries and empanadas are typically made with wheat flour, which poses a high risk of cross-contamination. We take the safety and well-being of our customers very seriously, so we want to make sure we're upfront about this to avoid any potential harm

HOW FAR IN ADVANCE SHOULD I ORDER?

We recommend placing your order as far in advance as possible to ensure availability. The earlier you place your order, the better!

HOW DO YOU DELIVER PRODUCTS THAT REQUIRES REFRIGERATION?

We want to make sure that your refrigerated products arrive in top condition. That's why we use insulated packaging with cooling elements to maintain the right temperature during transit. You can trust us to take all necessary precautions to ensure your products arrive safely and in optimal condition.

I DID NOT RECEIVE MY ORDER? WHAT HAPPENS NOW?

We are very sorry to hear that you haven't received your order. Occasionally, packages may experience delays and not arrive within the expected timeframe. While these situations are rare, factors outside of our control can impact the logistics process. If you missed your delivery, don't worry, we'll try again the next working day. In case of delays longer than 3 days, or if you receive a product that is not good for consumption, contact us and we will send the order again or try to find another suitable solution. 

I AM MISSING PRODUCTS FROM MY ODER.

We are sorry to hear that some products are missing from your order. Please contact us as soon as possible to resolve this issue: info@amsterdambakingcompany.com

MY PACKAGE ARRIVED DAMAGED

We are sorry to hear that your package arrived damaged. Please get in touch with us and provide relevant information, such as photos of the damaged package or item, and the tracking number.