Where are you located?
We have 2 physical stores:
Amsterdam east: Christiaan Huygensplein 17, 1098RA.
Amsterdam city center: Nieuwezijds Voorburgwal 291, 1012RL.

📍 Store Chistiaan Huygensplein 17
Opening hours:

Monday - Closed
Tuesday - Friday 8:30 - 16
Saturday & Sunday 9 - 17

📍 Store Nieuwezijds Voorburgwal 291
Opening hours:

Monday - Thursday 12 - 18
Friday - Sunday 11 - 18

How do I place an order?
You can browse our collections and products, add items to your cart, and proceed to checkout. Enter your shipping address and payment details, review your order, and confirm your purchase. Once completed, you'll receive an order confirmation email. 

How far in advance should I place an order
We recommend placing your order as far in advance as possible to ensure availability. The earlier you place your order, the better!

Can I place an order and pick it up at your store located in the city center?

To ensure the availability of all your pre-ordered products, all previously placed pick-up orders will remain at the pick-up location at Christiaan Huygensplein 17.

Where do you deliver?
Thanks to our logistic partner PostNL, we are able to deliver in all Netherlands and Belgium.

How does the shipping calendar works?
Our calendar allows you to choose the date you’d like us to ship your order. Please note that the shipping date and delivery date may differ.

For deliveries within the Netherlands, we ship all orders via PostNL. This means you will receive your order the day after the selected shipping date.

Additionally, we offer a special same-day delivery service in Amsterdam by bike courier. You can place your order until 10:00 AM and select same-day delivery. Please note that tracking is not available with this option.

Tracking Updates
As soon as we generate the shipping label for your order, you will receive an email notification containing the tracking information. With this tracking number in hand, you can conveniently keep an eye on your package's journey from our bakery to your doorstep!

Can I pick up my order?
Yes, you can pick up your order directly from our store at Christiaan Huygensplein 17, 1098RA Amsterdam.

Is there a minimum order value for delivery?
Yes, there is a minimum order value of €30 for delivery. This excludes the shipping cost of €4.95 for The Netherlands. However, if your order is above €60, you will get free delivery.

Payment method
Our preferred payment method is Ideal. You can also pay with Visa, Mastercard, Apple Pay & American Express.

I would like to change the shipping address of my order, how can I do it?
You can update the shipping address using the tracking link provided.

I have a gluten intolerance, do you sell gluten free products?
Unfortunately, we don't offer gluten-free products at the moment. Our pastries and empanadas are typically made with wheat flour, which poses a high risk of cross-contamination. We take the safety and well-being of our customers very seriously, so we want to make sure we're upfront about this to avoid any potential harm.

How do you deliver products that requires refrigeration?
We want to make sure that your refrigerated products arrive in top condition. That's why we use insulated packaging with cooling elements to maintain the right temperature during transit. You can trust us to take all necessary precautions to ensure your products arrive safely and in optimal condition.

I did not receive my order, what happens now?
We are very sorry to hear that you haven't received your order. Occasionally, packages may experience delays and not arrive within the expected timeframe. While these situations are rare, factors outside of our control can impact the logistics process. If you missed your delivery, don't worry, we'll try again the next working day. In case of delays longer than 3 days, or if you receive a product that is not good for consumption, contact us and we will send the order again or try to find another suitable solution.

I am missing products in my order from my order.
We are sorry to hear that some products are missing from your order. Please contact us as soon as possible to resolve this issue: info@amsterdambakingcompany.com

My package arrived damaged.
We are sorry to hear that your package arrived damaged. Please get in touch with us and provide relevant information, such as photos of the damaged package or item, and the tracking number.