Where are you located?
We have 2 physical stores:
Amsterdam east: Christiaan Huygensplein 17, 1098RA.
Amsterdam city center: Nieuwezijds Voorburgwal 291, 1012RL.

📍 Store Chistiaan Huygensplein 17
Opening hours:

Monday - Closed
Tuesday - Open for pick up orders.
Wednesday 11:30- 17
Thursday 11:30 - 17
Friday 11:30 - 17
Saturday 10 -17
Sunday 10 - 17

📍 Store Nieuwezijds Voorburgwal 291
Opening hours:

Monday - Closed
Tuesday 11-18:30
Wednesday 11-18:30
Thursday 11-18:30
Friday 11-18:30
Saturday 11-18:30
Sunday 11-18:30

Can I place an order and pick it up at your store located in the city center?

To ensure the availability of all your pre-ordered products, all previously placed pick-up orders will remain at the pick-up location at Christiaan Huygensplein 17.

How do I place an order?
You can browse our collections and products, add items to your cart, and proceed to checkout. Enter your shipping address and payment details, review your order, and confirm your purchase. Once completed, you'll receive an order confirmation email. 

I live outside Amsterdam. Can I still place an order for delivery?
Of course! Thanks to our logistic partner Trunkrs, we are able to deliver to every corner of the Netherlands and Flemish Belgium. 

When is my order going to be delivered?
During checkout, choose your delivery date. We deliver throughout the Netherlands and Flemish Belgium from Tuesday to Friday, between 17-22:30. 

Same day delivery, what does this mean?
Same day delivery means that your order is swiftly prepared and shipped on the day you selected. The team works diligently to ensure your items are processed and dispatched, allowing you to receive your order within hours after it has been prepared.

Tracking Updates
As soon as we generate the shipping label for your order, you will receive an email notification containing the tracking information. With this tracking number in hand, you can conveniently keep an eye on your package's journey from our bakery to your doorstep!

Shipping Partners
We have partnered with Trunkrs, logistic expert that handle the delivery of all our parcels. This well-established carrier have a proven track record of delivering packages safely and on time.

Can I pick up my order?
Yes, you can pick up your order directly from our store at Christiaan Huygensplein 17, 1098RA Amsterdam.

Is there a minimum order value for delivery?
Yes, there is a minimum order value of €30 for delivery. This excludes the shipping cost of €3.95 for The Netherlands and  €4.95 for Flemish Belgium. However, if your order is above €60, you will get free delivery.

Payment method
Our preferred payment method is Ideal. You can also pay with Visa, Mastercard, Apple Pay & American Express.

I did not receive the tracking information of my order, what should I do?
We are sorry to hear that you haven't received your tracking information yet. Have you checked your spam or junk folder in case the email was filtered there by mistake? If you still can't find it, you can contact us and we will help you futher!

I would like to change the shipping address of my order, how can I do it?
Please contact us at info@amsterdambakingcompany.com and we will assist you! Please note that if your parcel has already been sorted, we may not be able to change the delivery address for same day delivery. If this does occur, please understand that we cannot be held responsible for any delays in delivery.

I have a gluten intolerance, do you sell gluten free products?
Unfortunately, we don't offer gluten-free products at the moment. Our pastries and empanadas are typically made with wheat flour, which poses a high risk of cross-contamination. We take the safety and well-being of our customers very seriously, so we want to make sure we're upfront about this to avoid any potential harm.

How far in advance should I place an order
We recommend placing your order as far in advance as possible to ensure availability. The earlier you place your order, the better!

How do you deliver products that requires refrigeration?
We want to make sure that your refrigerated products arrive in top condition. That's why we use insulated packaging with cooling elements to maintain the right temperature during transit. You can trust us to take all necessary precautions to ensure your products arrive safely and in optimal condition.

I did not receive my order, what happens now?
We are very sorry to hear that you haven't received your order. Occasionally, packages may experience delays and not arrive within the expected timeframe. While these situations are rare, factors outside of our control can impact the logistics process. If you missed your delivery, don't worry, we'll try again the next working day. In case of delays longer than 3 days, or if you receive a product that is not good for consumption, contact us and we will send the order again or try to find another suitable solution.

I am missing products in my order from my order.
We are sorry to hear that some products are missing from your order. Please contact us as soon as possible to resolve this issue: info@amsterdambakingcompany.com

My package arrived damaged.
We are sorry to hear that your package arrived damaged. Please get in touch with us and provide relevant information, such as photos of the damaged package or item, and the tracking number.

Do you customize Birthday cakes?
Currently we do not offer customised cakes.