Where are you located?
We have 2 physical stores:
Amsterdam east: Christiaan Huygensplein 17, 1098RA.
Amsterdam city center: Nieuwezijds Voorburgwal 291, 1012RL.

📍 Store Chistiaan Huygensplein 17. Amsterdam oost
Opening hours:

Monday - Closed
Tuesday - Friday 8:30 - 16
Saturday & Sunday 9 - 17

Store important information:

• Eat in & take away
• Coffee, hot & cold drinks, soft drinks
• Empanadas
• Medialunas & 'facturas'
• Alfajores

📍 Store Nieuwezijds Voorburgwal 291. City center
Opening hours:

Monday - Thursday 12 - 18
Friday - Sunday 11 - 18

Store important information:

• Only take away
• Empanadas (cold & warm)
• Alfajores
• Soft drinks

Please note that medialunas & coffee are not available at this location.

How do I place an order?
You can browse our collections and products, add items to your cart, and proceed to checkout. Enter your shipping address and payment details, review your order, and confirm your purchase. Once completed, you'll receive an order confirmation email. 

How far in advance should I place an order
We recommend placing your order as far in advance as possible to ensure availability. The earlier you place your order, the better!

Can I place an order and pick it up at your store located in the city center?

To ensure the availability of all your pre-ordered products, all previously placed pick-up orders will remain at the pick-up location at Christiaan Huygensplein 17.

Where do you deliver?

We deliver to the following European countries. Please note that not all products are available in every country, as we want to ensure each item arrives in optimal condition:

🇳🇱 Netherlands: Full online assortment, including empanadas, alfajores, and medialunas

🇧🇪 Belgium: Full online assortment, including empanadas, alfajores, and medialunas

🇪🇸 Spain: Alfajores only

🇮🇹 Italy: Alfajores only

🇩🇰 Denmark: Alfajores only

🇩🇪 Germany: Alfajores only

Our delivery partner is PostNL. Delivery times may vary depending on the final destination. Please note that all delivery times are estimates only, and delays may occur that are beyond our control. In such cases, we cannot be held responsible for delivery delays.

🚨 To avoid possible delays, we always recommend scheduling your shipment for an earlier date 🚨

How does the shipping calendar works?
Our calendar is a tool that allows you to select the date on which we ship your order. Please note that the shipping date and delivery date may differ depending on the shipping method selected and your location.

Shipping methods:
• Amsterdam same-day bike delivery 🚲
The shipping date selected in the calendar is also the delivery date.
Delivery window: 12:00–17:00.
This service does not include a tracking number.
🏠 Not at home? Your order will be delivered to a neighbour, and you will be notified.

• PostNL shipping (1–2 business days) 📦
This shipping method is used for orders to the Netherlands and Belgium.
The date selected in the calendar is the date we prepare and dispatch your order.
Delivery takes 1–2 business days after dispatch.
Please note: For empanadas, we use special packaging to keep them refrigerated during transport.

Tracking Updates
As soon as we generate the shipping label for your order, you will receive an email notification containing the tracking information. With this tracking number in hand, you can conveniently keep an eye on your package's journey from our bakery to your doorstep!

Can I pick up my order?
Yes, you can pick up your order directly from our store at Christiaan Huygensplein 17, 1098RA Amsterdam.

Is there a minimum order value for delivery?
Yes, there is a minimum order value of €30 for delivery. This excludes the shipping cost of €4.95 for The Netherlands. However, if your order is above €60, you will get free delivery.

Payment method
Our preferred payment method is Ideal. You can also pay with Visa, Mastercard, Apple Pay & American Express.


I have a gluten intolerance, do you sell gluten free products?
Unfortunately, we don't offer gluten-free products at the moment. Our pastries and empanadas are typically made with wheat flour, which poses a high risk of cross-contamination. We take the safety and well-being of our customers very seriously, so we want to make sure we're upfront about this to avoid any potential harm.

How do you deliver products that requires refrigeration?
We want to make sure that your refrigerated products arrive in top condition. That's why we use insulated packaging with cooling elements to maintain the right temperature during transit. You can trust us to take all necessary precautions to ensure your products arrive safely and in optimal condition.

I did not receive my order, what happens now?
We are very sorry to hear that you haven't received your order. Occasionally, packages may experience delays and not arrive within the expected timeframe. While these situations are rare, factors outside of our control can impact the logistics process. If you missed your delivery, don't worry, we'll try again the next working day. In case of delays longer than 3 days, or if you receive a product that is not good for consumption, contact us and we will send the order again or try to find another suitable solution.

I am missing products in my order from my order.
We are sorry to hear that some products are missing from your order. Please contact us as soon as possible to resolve this issue: info@amsterdambakingcompany.com

My package arrived damaged.
We are sorry to hear that your package arrived damaged. Please get in touch with us and provide relevant information, such as photos of the damaged package or item, and the tracking number.